Customer Help Center

Frequently Asked Questions

Clear answers to common questions regarding our hardware specifications, orders, delivery, and warranty policies.

1. Hardware & Technical Specifications

How does Zelmhurst classify processor performance tiers?

We categorize our systems by physical core count and validated clock frequencies: Quad-Core for lightweight utility computing, Hexa-Core for fluid multitasking and everyday productivity, Octa-Core for creative workflows, and 12-to-16-Core processors for intensive workstation compiling, 3D visualization, and simulation.

Are Zelmhurst desktop towers upgradable?

Yes. Both the Zelmhurst Performance Tower and Essential Tower utilize standard industry-standard ATX/mATX form factors, standard PCIe expansion slots, standard DDR5/DDR4 DIMM memory sockets, and standard modular power connectors without proprietary pinouts.

What does single-cable USB-C docking support on Zelmhurst monitors?

Monitors such as the Zelmhurst View 27 Pro provide up to 90W continuous Power Delivery to recharge connected laptops while simultaneously transmitting DisplayPort 4K video signal and routing high-speed USB data for keyboard and mouse peripherals plugged into the monitor’s integrated rear hub.

2. Orders, Shipping & Fulfillment

What are the shipping costs and timeframes within the United States?

All orders with a subtotal of $100 or greater qualify for complimentary insured ground shipping across the continental United States. Orders below $100 incur a flat $9.99 ground shipping fee. Major metropolitan destinations typically arrive within 2–4 business days following warehouse dispatch.

How are prices and sales taxes calculated?

All catalog prices are denominated in US Dollars ($). Applicable state and local sales taxes are estimated based on your delivery address destination and itemized clearly during checkout.

3. Returns, Refunds & Hardware Warranty

What is the return policy duration?

We offer a 14-day evaluation window from the recorded date of delivery. Items must be returned in complete original packaging with all included documentation, cables, power bricks, and accessories.

What coverage is provided under the Zelmhurst Hardware Limited Warranty?

All Zelmhurst laptops and desktop computers include a minimum 1-year limited hardware warranty covering factory component defects, power delivery failures, and display panel malfunctions. Pro systems feature an extended 2-year warranty tier.